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CARSTAR Towing Services


Of course there's nothing worse than having an accident and needing a tow. But having your car towed to collision repair shop that you didn't select can be a nightmare. KNOW that you have the right to select where you get your car repaired. To avoid paying storage fees or high towing costs call CARSTAR 24/7 when you need a tow: (607)797-2324.

When you have your car towed to a CARSTAR location, you can trust that we will do the work needed, on time and on budget, all backed by a lifetime warranty.

What you need to know about towing:

  1. Stay with your vehicle until the tow truck arrives if possible.
  2. Get the towing company's name, address and phone number, driver's name and tow truck operator license number and license tag number from the truck.
  3. Ask where the vehicle will be towed, the address, on-site contact person and pickup policies.
  4. Ask for an estimate on the cost of the tow and any additional charges - in writing and signed by the driver.
  5. Remember that you have the right to have your vehicle towed wherever you want. That's why it's important to have an accident plan in place ahead of time that details your selected collision repair center.
  6. Keep in mind that once your vehicle is delivered to a storage facility or unapproved body shop, you will be liable for daily storage fees, pressured to use their repair facility and will owe delivery fees should you tow it to your selected shop.
  7. Make an extra set of your title, registration and insurance papers from your glove box so you can take them with you if your vehicle is towed.
  8. Remove all of the electronics, sports equipment, office materials and personal items from the vehicle before it is towed.
  9. Double check how your vehicle is hooked up for towing. Typically, if it is a rear-wheel drive vehicle, these should be off the ground to avoid damaging the transmission. For a front-wheel drive car, the front tires should be off of the ground.
  10. Call your insurance company immediately to let them know where your vehicle is being towed. They cannot mandate where you have your car towed or repaired, but may have some guidance on quality collision shops if you don't already have one chosen.